Returns & Exchanges
At Waterman House, we strive for the highest quality in every gourmet product we ship. Due to the perishable nature of our food items, we offer replacements or refunds for products that arrive damaged or defective within 14 days of delivery.
Inspect Your Order
Upon arrival, please carefully inspect your package for any signs of transit damage or quality concerns with the food items.
Contact Support
Email our customer care team with your order number and clear photographs of the damaged goods to initiate a review of your claim.
Verification Process
Our quality assurance team will review your submission within 48 hours to confirm if the items meet our criteria for a refund or replacement.
Resolution
Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing